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UNICOM’s Standard Terms and Conditions
Service Terms
For quotes in which UNICOM is proposing a Time and Material solution, the Customer will be billed for the total number of hours needed to complete the solution. UNICOM will track and review actual project billing against our estimate with the Customer, and will provide an additional estimate if it appears that the actual project billing will exceed our estimate. The Customer will be billed on a weekly basis for all work performed in the prior period.
For quotes where UNICOM is proposing a fixed price solution, a scope of work that outlines and defines the project details will be included. Should these details need to be altered at any point during implementation, UNICOM will notify the Customer and gain approval before these modifications are applied. Should the Customer desire to modify these details UNICOM will review the alterations, modify the quote and/or the scope as needed and notify the Customer before the modifications are applied. Fixed price solutions will be billed according to the agreed upon milestones.
Payment Terms
Payment is due within 30 days of original invoice date.
Tangible products are invoiced on the shipment date.
Services are invoiced as stated above.
All invoices will include the description of the item and work being billed. Payment is due in full within thirty (30) days of invoice date. Payments that are past due will result in a finance charge of one and one half percent (1½ %) per month on an unpaid balance (eighteen percent (18%) per year) or the maximum allowed by law.
We make no express or implied warranties including but not limited to implied warranties of merchantability and fitness for any particular purpose other than those stated. In no event shall UNICOM or its consultants, be liable for incidental or consequential damages including lost profits in connection with or arising from the furnishing, performance, use of materials developed or the services provided by UNICOM. Your sole and exclusive remedy in the event of a defect is limited to the correction of the defect by UNICOM or a refund by UNICOM (at UNICOM’s option) not to exceed all monies actually paid for the consulting work performed by UNICOM in the phase of the project in which such defect has been identified.
Terms of Sale for Professional Services
- UNICOM asks that the Customer designate primary contact(s) to maximize productivity and minimize disruption to your workflow.
- UNICOM rates are based on contiguous blocks of time with a four (4) hour minimum applied to all service engagements.
- While normal service delivery hours are 8:30am – 5:00pm Monday through Friday, UNICOM understands that occasions may occur where a need for off hours work is necessary. UNICOM is pleased to accommodate you in these instances, however off hours will be billed at a higher rate.
- Support contracts, support services and related replacement parts may be subject to sales, use or other applicable local taxes and is based on the location to which the parts or services are delivered. Unless otherwise noted, UNICOM’s prices do not include taxes. You acknowledge that you have responsibility to pay all applicable taxes.
Terms of Sale for Tangible Products
- The Customer is responsible for the receipt and safeguarding of all equipment delivered.
- The Customer is responsible for judging suitability and appropriateness for any particular purpose
- Products, pricing and availability are subject to change without notice.
- Client understands that UNICOM is not the manufacturer of the products specified in this proposal and the only warranties offered are those of the manufacturer. All products are sold with the manufacturers’ warranty and are covered by their terms. All warranty claims must be submitted directly to the manufacturer. UNICOM reserves the right to invoice client for time spent troubleshooting and/or repairing equipment under warranty.
- UNICOM shall not be held responsible for any lost time due to DOA, defective or malfunctioning equipment provided by UNICOM or by others.
- Product prices exclude set up, installation, configuration or training, unless otherwise noted. UNICOM, however, would be happy to provide you with a quote for these services.
- Product totals exclude sales tax and shipping charges which will be billed separately.
Returns
UNICOM’s Return Policy is as follows:
No returns without an RMA
You may return most tangible products only if we are able to return them to our supplier within 30 days of your product's shipping date; please refer to the specific details below. All returns require a UNICOM Return Merchandise Authorization Number (RMA#). We are not responsible for receiving, tracking or crediting any item returned to us without a clearly identifiable RMA # on the packing slip.
Many non-discontinued, unopened products may be returned within 30 days of your product's shipping date. Manufacturer return policies vary greatly based on the specific product type. Items must be in original packaging, sealed in as-new condition with the packing slip. Opened computer systems, software, laser printers, inkjet printers and networking equipment are not returnable. Defective merchandise can be returned for Repair Only to UNICOM, directly to the manufacturer or any authorized service center in your area.
If you would like to return an item, please call 800-556-2828 and speak to our Operations Department (at extension 6601) to obtain a Return Merchandise Authorization (RMA) number prior to shipping your product. No returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number or Purchase Order number, serial number and nature of the problem.
UNICOM strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have product available and your credit will be applied approximately 10-15 days after we receive the product you are returning. Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
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